FAQ
How can we help you?
Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.
We do not have terminals or counters at the Eiffel Tower where you can print your ticket. Your ticket must be printed on a sheet of A4 paper, blank on both sides using an inkjet or laser printer. We...
The purchase of a ticket is subject to booking a date and time for the visit and these parameters cannot be changed once your purchase has been confirmed. When making a purchase you are presented with...
When you purchase your tickets you are asked to state the surname and first name of each visitor. A confirmation email is sent as soon as your payment is registered confirming the information you have...
We recently updated our online ticket system, and there is no need anymore to create an account to buy tickets.
If you bought your tickets before September 17th, 2019 and didn’t retrieve your tickets...
Unfortunately, it’s not possible to cancel your ticket. After confirming your purchase, tickets cannot be exchanged, modified or reimbursed, according to the terms and conditions of sale. Furthermore...
There is no such thing as a “skip the line” ticket for the Eiffel Tower. The only way to avoid queuing at the ticket office is to get an Eiffel Tower e-ticket from our online box office. You can buy...