BMW of Mountain View

I had started contacting BMW of Mountain View online, to see what cars they had in stock (we wanted a specific model). I hadn't really done anything, but then I was in the area, so stopped by at 9:15am. Pretty much no one was there (outside of service). So I walked around, looked at the cars on the lot, and as I was going through the showroom (ready to leave) a younger guy asked if I had been helped. I said no, but that I was looking someone named "Jason" (online rep).

He said there are two, not clarifying which was which, but that he was also Jason. Anyway, we started talking, and he is a HUGE car guy, as am I. Literally someone who does all the BMW car club events, and knows everything about all the old models. I was impressed. We chatted for an hour (not a negative, but a real connection).

So, this Jason IS the online manager, and he doesn't mess around with back and forth negotiating on prices. When we started to actually talk about the car we wanted, he knew and offered their best price, which was thousands lower than I expected for this rare model.

His honesty was truly refreshing. He let me test drive anything I wanted. We sealed the deal that day. The service department bent over backwards to get the car ready.

So, I recommend anyone talk with Jason Martinez. You can't go wrong.

I have to say that I am very impressed with the way the sales staff and management and the financial department they were top notch in all aspects of the sale .
And the service department is excellent in the processes of diagnostic procedures to assure you that they are doing everything they can to ensure you are getting the best service.
I would absolutely recommend anyone this is a good place to buy your car with confidence.

I am pleased to extend my commendation for the exceptional service provided by Dan. His expertise and commitment significantly enriched our experience as he guided my family and me through an insightful exploration of the BMW X5.

From the outset, Dan showcased an impressive command of the X5's features, specifications, and performance capabilities. His articulate explanations and thorough responses to our queries reflected a profound understanding of the vehicle, contributing to a comprehensive learning experience.

Moreover, Dan's dedication to customer service was evident throughout our interactions. He demonstrated patience and attentiveness, ensuring that we felt at ease with the information provided and fostering an environment conducive to learning. His approach was not only professional but also personable, establishing a rapport that facilitated effective communication.

In addition to his product knowledge, Dan's willingness to go the extra mile was noteworthy. He took the time to address specific concerns and tailored the information to align with our preferences, making the entire process tailored to our needs. This personalized touch left a lasting impression and underscored his commitment to ensuring customer satisfaction.

Overall, our engagement with Dan at BMW Mountain View Express was both enlightening and enjoyable. His professionalism, coupled with an evident passion for the brand, made our exploration of the BMW X5 a memorable and positive experience. We extend our gratitude to Dan for his exceptional assistance and commend his contributions to the dealership's commitment to excellence in customer service.

Although Kristianne was a very nice guy, the car dealership smoke and mirrors are just not what modern consumers need to put up with.
Two of the managing team threatened to sell the car to someone else if I didn't buy it today. My response? Go right ahead.

I had a great experience at BMW Mountain View. If you're looking for a trustworthy and personable salesman, look no further than Krisztian. It takes genuineness to be a great salesman without making the customer feel like they're getting sold something; he made buying a car approachable and fun. Somehow, even when we got to the finances, Leo took his time and genuinely explained everything I signed, asked my and my family questions, and ensured we knew exactly where the money was being spent and how. I never thought I would write a glowing review about a car dealership, but if you're looking to buy a new car, BMW Mountain View and the employees who helped me today are my biggest recommendations.

Really weird they call from Cambodia to remind me to schedule service in my daughter's car

I've bought 2 cars (brand new and pre-owned) from here over the last 8 years and the buying experience was top notch both times. The sales team is very professional, friendly, honest and not pushy at all. The space is very modern, clean and inviting. I want to give a very special shout out to Adam Xavier for helping me buy my most recent car. He is very helpful and responsive to my inquiries and needs. I would definitely come back here again for my future cars and highly recommend them to my friends and family. The prices are also very very competitive.

This review is for the pre-owned portion of the dealership. Pick your used car stereotype and you got it here. They seem to have perfected the bait and switch. Offered $7700 for my used car which was $1200 more than other dealer and similar distance from my home so was expecting an easy transaction. When I got there guy looked at my car, which was exactly as described, and said he'd have to go back to auto nation (who they partner with) and would have to reduce the offer by $4k. I walked out and sold to the other dealer for $6500, the full amount they offered. Stay as far away from these guys unless you want the full used car experience.

My husband and I had an amazing experience buying our new car at this dealership because of Izzi. He was super professional, knowledgeable, and respectful. He made us feel very comfortable through out the entire buying experience and answered all of our questions thoroughly. The dealership is huge and they have a big selection of vehicles as well.

One of the best car buying experiences ever. Having a nightmare of an experience with my first bmw purchase at another dealership I started to reach out to other dealers this time around to inquire about a new M5 comp. I got weird and cold responses from other dealerships. Then submitting an online inquiry I got a call from Izzideen from BMW of Moutain view. From the start Izzi was extremely transparent, professional and extremely kind. From the start to finish our car buying experience with Izzi was amazing. He was so nice to us and respectful and transparent and attentive that it felt too good to be true. He created one of the most easiest and comfortable and happy car buying experiences I have had my whole entire life. Izzi is an absolute gem to BMW of Mountain view and I cannot thank him enough. Also, Sean from
finance was an exceptional person as well as he was not pushy on pushing products but helping understand what extended coverages may make sence for us especially since it is a m performance vehicle and has costly maintenance. He made the whole loan process a breeze and again was extremely transparent and professional. Honestly one of the best car buying experiences ever had. I know now where to reach out if I do need more cars in the future. I have place that I can trust. Everyone here was so nice, attentive and respectful. They are also very transparent and not pushy. Even the sales managers here all came and introduced themselves and made sure we were happy and well taken care of. Thank you all at BMW of Moutain view.